Journey WeaverJourney Weaver · Help & support
Help with Journey Weaver.
Support, privacy questions and a clear view of what is ready.
Contact the Journey Weaver team
Use support@journeyweaver.app for Journey Weaver questions. Include your app version, Android or iPhone, and a short description. Use synthetic details in screenshots. Do not email passports, ticket barcodes, reservation codes, passwords, payment information or imported travel documents.
For an account or privacy request, use “Journey Weaver privacy request” in the subject. Identify the account using its sign-in email, without sending a sign-in code. Ask for access, correction or deletion of information held by Sunimod. Verification may be needed; this support route cannot remotely recover or erase device-only files.
Current development status
An early Android preview is restricted to approved Google Play internal testers. There is no public download or tester signup here, no new app upload for the service activation, and no delivered internal TestFlight build.
The email-code account service is active. Shared-trip synchronization, online presence and live updates still need validation with an entitled trip. Billing is disabled pending store-provider readiness. Optional push transport is configured but real-device delivery is unverified; native reminder controls are still being developed.
A failed sign-in, lost connection or subscription downgrade must not delete saved trips or block offline documents. Account sign-in does not recover device-only documents or their encryption key. Keep your own original travel files.